Why should you purchase from an Approved or Authorised PadelOnline Retailer?
1. You’re guaranteed to receive 100% genuine padel products supplied directly by the manufacturer, with full warranty coverage across the UK and Europe.
With the growing number of counterfeit items in the market, purchasing from a non-authorised retailer may void your warranty and put product authenticity at risk.
2. At PadelOnline, we have strong, long-standing relationships with official suppliers and buy directly from the manufacturers. This ensures you're getting authentic, high-quality equipment designed specifically for UK and European players.
Products sold by non-authorised or ‘grey market’ sellers are often imported unofficially, may have different specifications, and might not meet local standards — resulting in poor performance and no warranty protection.
3. 'Authorised Retailer' status is only awarded to businesses that offer exceptional customer service, maintain a strong reputation, and stock a wide range of products for better availability and choice.
As padel equipment can be technical and performance-driven, authorised retailers are better equipped to assist with expert advice, returns, and warranty issues — often going above and beyond to support their customers.
